Ask Zac: What should I do if I lose my heat?

Q: Does it cost extra for automatic deliveries?

A: No. We provide this free service so customers don’t have to worry about running out of fuel. We use a computer program that estimates your usage based on the weather. When your tank is about a quarter full, we’ll deliver fuel. No worries, no run-outs and no cost to you. Preventing run-outs eliminates the cost of restarting your burner or doing a pressure test on your propane tank.

Q: What should I do if I lose my heat?

A: Usually, there’s a simple solution to the problem. Try these easy troubleshooting steps first before calling your service provider:

  1. Make sure the power switch for your furnace wasn’t accidentally shut off.
  2. See if you have a tripped circuit breaker or a blown fuse.
  3. Check the setting and the batteries on your thermostat.
  4. Be sure you have fuel in your tank; if it’s empty, call us and we’ll get you filled up promptly, either the same day or the next business day.

If you have any questions with regards to fuel delivery, or need help troubleshooting your heating system, contact us today.